We want enrolment decisions to feel safe. This policy sets out when fees are refundable, transferable or credited. This is a template prepared for launch; confirm the final terms against consumer-protection law in your operating jurisdictions.
Cancellation by you
More than 7 days before the batch start date: full refund of fees paid, or free transfer to another batch.
Within 7 days of the batch start date: transfer to another batch or a credit voucher; refunds at this stage incur an administration deduction.
After the batch has started: fees are non-refundable, but you may transfer to a later batch of the same course once, subject to seat availability, if requested within the first week.
Cancellation or rescheduling by Grow365
If we cancel or materially reschedule a batch (for example, it does not reach minimum enrolment), you choose between a full refund, a transfer to another batch, or a credit voucher.
How refunds are processed
Approved refunds are returned to the original payment method within 10 working days of approval. Corporate enrolments follow the terms of the applicable purchase agreement.
How to request a refund
Email contact@joingrowth365.com from the address used at enrolment, with your course, batch and reason. We acknowledge requests within two working days.